Customer Success Story: Dixie Gas & Oil Corporation
With the Cargas Energy Customer Service module, Dixie Gas & Oil’s customer service team can answer questions quickly because they have nearly all the information they need about customers’ accounts and delivery information all on a single screen.
According to Alexander, “It has greatly enhanced our ability to serve customers more effectively and efficiently. We can help callers faster because all of the necessary info is in a central place. Seconds count when you’re receiving hundreds of calls every day.”
Two big benefits Estes has seen have come from the ability to put different types of purchase order numbers in different places on invoices (especially important for government orders) and the ability to indicate to which tank/location a delivery was made for a customer.
Cargas’s mobile delivery system has improved delivery efficiency, too. With Cargas, drivers can still see their routes and tickets on their tablets, even when they’re out of cell phone coverage. That offline visibility has saved money and time.
“What was especially wonderful is that it literally took our drivers just two hours to get up to speed with the Cargas mobile solution,” explained Estes. “Our drivers hated the old system, but they like what Cargas has developed.”
Dixie Gas & Oil also uses the Cargas Energy mobile service software. Before its implementation, techs logged everything on a handwritten order. Now they submit and process work orders electronically—which has saved time because the information is automatically added to customer and accounting records.
Another advantage the company gained from the Cargas solution is the ability to add bulk lubricant orders onto the same tickets as other products.
“This was a huge differentiator for Cargas. Before, generating bulk lubricants order tickets was a manual process. Now we can do it electronically on a tablet. That information is automatically transferred to Intacct so it’s accounted for in the right place,” said Estes.
Alexander shared that Cargas Energy has also given Dixie Gas & Oil a way to match different inventory product costs (for example, spot market, pre-buy, and volume-based pricing) with the appropriate class of customer so profit margins can be managed more precisely.
“By allowing us to separate inventory costs, we don’t have to use a weighted average when calculating margin. Instead, we can actually track the real margin associated with transactions and strategize to maximize our profitability,” shared Alexander.
Dixie Gas & Oil has gained some enhanced reporting capabilities, as well.
With the “Queries” function in the software, the company has the ability to build its own reports based on what it wants to review.
“We can quickly get reports on most anything that we want. Before, it took a long time because we had to rely on our software provider to create them for us,” explained Estes.
The company can now see details it couldn’t before, which has enabled it to make decisions and changes to yield better margins.