“Exporting our residential invoices and statements to a third-party mailing house is a necessity for us. CSRs spend less time folding and stuffing into envelopes and more time focused on more productive and valuable duties. During peak season, this can save hours every month in each store. The cost is very affordable, especially when compared to the printing and labor costs it takes to produce them in-house. I also love the flexibility of formatting we get by having our printing partner design the layout. Any field available in the data file from Cargas can be placed in the precise place on the page we want, we can add additional advertising panels, print in full color, and have an easily detachable payment coupon.”

“I would rather have my team members focusing on working on what our customers need and answering their questions versus stuffing envelopes all day long. Our business has truly taken the stance of a customer-centric approach, where being available to them is always the number one priority, which has lead us down a path of outsourcing tasks that don’t bring real value to our customers’ experience, such as stuffing envelopes. Utilizing a mail house with a customer portal streamlines the customer experience even more because you are working off the same communications all with one vendor and can easily manage customer preferences in one place for all forms of communication.”

“Everything about using a mail house has worked to our advantage, from the cost savings to the time our internal team has gained back by outsourcing this function. The added bonus was how happy the customers were to make this transition—we were able to give them more information on their statements and the feedback we received was very positive. Having happy customers made the transition over to the mail house even easier than we had anticipated. Our partnership with the mail house is so successful that we now use them for all of our marketing mailings.”