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Cargas Care Plan is a comprehensive annual plan designed to provide our customers with the best experience in using the software. Learn more on what is included and what may be available as add-ons below.

INCLUDED IN THE ANNUAL PLAN

Enhancement

New features, versions, and fixes.

Assures your software runs on all supported versions of Microsoft Windows, SQL, and other technologies used by Cargas Energy.

Unlimited Support

Unlimited help for trained employees on how the system works.

Unlimited help when the software appears not to be working as designed.

Unlimited help if errors in the software occur and when the software is being used as designed.

We provide mobile troubleshooting guides to help your team troubleshoot common mobile issues.

Upgrades

All new versions of software will be applied at no additional fee, as long as you are on a current Cargas Care Plan.

Unlimited access to online training for major new features.

Community

Vote on product suggestions to enhance Cargas Energy.

Access to best practices and online in-person Cargas Communities for roles within your company – Delivery & Service Dispatch, Customer Service, Purchasing, Accounting, Collections, & More!

AVAILABLE AS ADD-ONS

Modifications & Integrations

Changes to Software Functionality, Reports & Queries, and new integrations not part of the current product roadmap.

Cost of changes may be added to the system list price.

Additional Training

 

Additional onsite & remote training outside of the initial project implementation.

Driver & Tech Support

All support requests from drivers, techs and also vehicle issues first go to the designated contact in the company. If the company cannot solve the issue, we can provide additional advanced mobile/tech/vehicle support.

IT Support

 

Back ups, system downs, PC issues are your company (or IT provider)’s responsibility. We may provide assistance if needed.