Cargas Energy Care Plan
Support, Upgrades, and Beyond
Your annual subscription to Cargas Energy is called the Cargas Care Plan and gives you access to all the support, upgrades, and resources you need to get the most out of your Cargas Energy investment. In addition, our Customer Experience team is specifically dedicated to your relationship with Cargas and ensuring you receive exceptional customer care.
Resources for Success
Award-winning support. Our expert support team is available 7:00am–9:00pm ET to answer questions and resolve any issues you experience with Cargas Energy. Submit tickets through our online support portal and receive updates as they move through the process. For emergencies, our dedicated support hotline gives you direct access to our team during regular business hours or immediately notifies them of your need outside regular business hours.
Upgrades and enhancements. We’re continuously improving Cargas Energy, with new features released each year. Upgrades are scheduled for a time that’s convenient for you and are managed remotely by our Deployment team so they don’t impact your daily operations. Upgrades are first deployed in a test site so you can run through common activities and confirm everything is working properly before you make the change in your live site.
Online resources. The Cargas Energy Help Center website gives you online access to important tools and helpful information. In the Help Center, you can:
- Ask questions and have conversations with other customers using the Cargas Connections forums.
- Submit and see the status of product suggestions using the Product Management Portal.
- Access helpful guides and articles using the Knowledge Base.
- Receive important announcements from Cargas.
- Search for self-help content to troubleshoot problems.
- Submit a support ticket.
Cargas Energy Summit. In addition to the support and resources offered through the Cargas Care Plan, any Cargas Energy customer has the opportunity to attend the Cargas Energy Summit. This bi-annual event brings together hundreds of customers, partners, and Cargas team members. Summit offers discussion panels, educational and training sessions, and social events to connect customers with one another and the Cargas team.
Customer Experience team. Our Customer Experience team was formed to ensure you experience the best customer care possible during your journey with Cargas.
Additional services. The Cargas account management team is always available to discuss any needs you may have that fall outside of your Cargas Care Plan. They can provide information about extended services like software customizations and integrations, acquisitions, new modules, ongoing training, direct driver or tech support, and vehicle or IT support.
