Cargas Energy & Customer Portals
Provide Self-Service Tools Your Customers Expect
How Can a Customer Self-Service Portal Help Me?
Meet your customers’ expectations with 24/7 availability, self-service tools, and insight into their account. With customer portals and Cargas Energy, you can better serve your customers while reducing call volume and increasing your cash flow.
Be Available 24/7
Allow your customers to interact with you 24/7 on any device through an online portal and/or a mobile application. All while reducing call volume and in-person office visits.
Enhance the Customer Experience
Give customers the tools they expect with all the features they want, including account management, delivery and service requests, loyalty programs, plan enrollment, and more.
Increase Cash Flow
Make it easy for customers to pay their bills with paperless billing, reminder notifications, and online bill pay options, including one-time and recurring payments.
Improve Communication
Offer text and email notifications, send important announcements, and allow customers to view statements, invoices, and other documents related to their account and services.
Sell More
Use your portal to offer promotions and highlight your other products and services. Use customer data for targeted marketing campaigns. Allow new customers to sign up for your services immediately.
Customize Your Design
Customize the look of your web portal, billing statements, and more to match your company’s branding.
Meet Our Customer Portal Partners
Cargas Energy partners with several industry-leading customer portal providers so you can choose the product and services that best fit your business. Each of our partners offers unique benefits and is happy to help you learn more about what you can do with a customer portal. Click on each logo below for more information.
What Customers Are Saying
“Through our customer portal, our communications to customers are automated and reliable, enabling them to have appropriate information when they need it and allowing us to communicate changes without needing our staff to do it for us. Our budget and pre-buy enrollments happen online automatically for more than 50% of our customer base, so the burden on our staff is greatly reduced, but our customer’s needs are being satisfied smoother than ever. Probably one of the most important benefits is accounts receivable management. Customers pay online and faster than when using mailed documents, which helps cash flow and keeps collections under control.”
“Customer portals are an asset to our business, further expanding customer service. Our company has seen a reduction in phone calls for payment processing, program enrollments, delivery and service requests, etc., all of which saves time in the office. Allowing customers to perform all of the aforementioned actions 24/7 not only helps our operations but gives the customer the flexibility to put in requests at their convenience. Additionally, portals allow you to collect data to evaluate your business, such as high-volume timeframes, customer interests, and forecasting. We’re a progressive company and look forward to continuing our online interaction with customers to meet their specific needs.”
How it Works
Cargas Energy’s partnership with customer portal companies allows you to sync your customer portal with Cargas Energy so customers can do things like view their Cargas Energy account balance in the portal or send fuel delivery requests from the portal to Cargas Energy. First, you’ll work with one of our portal partners to set up your web portal and related materials like customer statements. Then, we’ll work with the portal company to map the information in the portal to the corresponding areas in Cargas Energy and vice versa. It usually takes a few hours to sync Cargas Energy with your chosen web portal.
Unlimited Self-Service Options
Use your customer data in Cargas Energy to generate mailing lists and billing statements without rekeying information.
Improved Efficiency
Reduce the burden on your staff with automated customer communications, online enrollment in budget plans, and reduced collections management.
More Marketing Opportunities
Promote your products and services to your existing customers with messaging and documents that are consistent with your brand.